Welcome to the Terms and Conditions for Flower Delivery Isleworth. These terms govern all online purchases and deliveries of flowers made through our online store, serving customers in Isleworth and the surrounding areas. By placing an order through our website, you confirm your acceptance of these terms and conditions. Please read them carefully before making a purchase. If you have any questions regarding any aspect of these terms, you should seek clarification before submitting your order.
These terms and conditions apply to all orders placed via our online platform for flower delivery services to residential, commercial, or public addresses in Isleworth and its neighbouring localities. Wherever referenced, ‘we’, ‘us’ or ‘our’ refers to the operator of Flower Delivery Isleworth. ‘You’ refers to the customer placing the order.
To place an order for flower delivery online, you must be at least 18 years of age and possess the legal capacity to enter a binding contract. By ordering, you warrant that all details you provide are truthful, accurate, and complete. Orders made on behalf of a business or organisation are considered binding and the person placing the order assumes authority to transact on behalf of the business.
The process for ordering flowers online for delivery in Isleworth is as follows:
It is your responsibility to check the details carefully at the basket and checkout stages. We reserve the right to refuse orders at our sole discretion, including but not limited to cases of suspected fraud, incomplete delivery details, or where stock is unavailable for the selected delivery date.
All prices listed on our website are inclusive of VAT (where applicable) and are shown in Pound Sterling (£/GBP). Payment must be made in full at the point of order using our supported payment methods, which may include credit/debit cards or secure online payment gateways. No order will be processed or dispatched until payment has been successfully authorised.
We use third-party payment processors who implement safe and encrypted processes to help protect your payment details. At no point do we store your card or banking information directly on our systems. In the event of payment failure, your order will not be confirmed and a prompt will appear requesting alternate payment method or resubmission.
All flower arrangements and products shown on our website are subject to availability. In the rare event a particular flower variety, colour, or vase is unavailable at the time of order fulfilment, we reserve the right to substitute with a product of equal or greater value and close resemblance. We endeavour to retain the overall look and feel of the arrangement but minor variations may occur due to seasonal or supply constraints. If the substitution would result in substantial difference, we will attempt to notify you for approval before dispatch.
Our flower delivery service is available for Isleworth and surrounding areas, including nearby suburbs and villages as specified at checkout. You are encouraged to check delivery coverage before placing an order. Delivery charges, if any, will be clearly displayed prior to checkout.
We strive to deliver on the requested date; however, delays can occur due to factors beyond our control, such as adverse weather, road closures, or high seasonal demand. Delivery times are not guaranteed, although we strive to accommodate requests for preferred time slots where possible. In case the recipient is unavailable to accept the flowers, our delivery partner may leave the arrangement with a neighbour, concierge, or in a safe location, unless otherwise instructed. A delivery note will be left where practicable to advise the recipient of the parcel’s location.
It is the customer’s responsibility to ensure correct and complete delivery information is provided at checkout. We disclaim any responsibility for late or failed deliveries resulting from incomplete, incorrect, or unclear instructions.
If you wish to cancel or amend your flower delivery order, please notify us as soon as possible. Cancellations or changes must be received no later than 24 hours prior to the scheduled delivery date. Where orders are cancelled in time, a refund will be issued to the original payment method. No refund can be offered if the cancellation or amendment request is received less than 24 hours before the scheduled delivery as the arrangement may already be prepared or dispatched.
In situations where you wish to amend the delivery address or message card after the order is placed, we will try to accommodate such changes if the order has not yet gone into preparation. However, we cannot guarantee amendments can be made once processing has started.
Certain custom or personalised flower arrangements may not be eligible for cancellation or changes once production has commenced due to their bespoke nature. This will be clearly stated on relevant product pages.
Due to the perishable nature of flowers, we are unable to accept returns. Should you receive a damaged, faulty, or incorrect item, please contact us within 24 hours of delivery with clear photographic evidence and your order details. Depending on the circumstances, we may offer a replacement arrangement, partial refund, or other appropriate remedy at our discretion. Complaints raised outside this window may be rejected due to the limited lifespan of fresh flowers.
If your order does not arrive on the specified delivery date due to circumstances within our control, we will refund the delivery charge or offer redelivery where possible. We cannot be held liable for delays caused by events outside our reasonable control, such as force majeure, traffic incidents, or acts of third parties.
You are responsible for ensuring the accuracy of all order details, including recipient information and the personal message accompanying your flowers. Please ensure your instructions regarding delivery location or preferred handover are clear. If the recipient refuses the delivery, or if you provided incorrect delivery details resulting in failed or delayed delivery, no refund will be provided.
Upon receipt of the delivery, you or the recipient should check the condition of the flowers immediately. For best results, follow the care instructions provided to ensure maximum freshness and longevity of your arrangement.
To the fullest extent permitted by law, our liability for all claims arising out of, or in connection to, any order placed for flower delivery in Isleworth shall be strictly limited to the amount paid for the order in question. We do not accept liability for any indirect, consequential, or incidental losses or damages, including loss of enjoyment, emotional distress, or loss of business, resulting from late or failed delivery, product substitutions, or incorrect order details.
Nothing in these terms shall exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
We are committed to safeguarding your privacy and comply with all applicable data protection laws in the UK. Any personal data collected in connection with your order (such as recipient name and address) will be processed in accordance with our Privacy Policy and used solely for the purpose of fulfilling your order and improving our Services. We do not share your personal details with third parties outside what is necessary for payment processing and delivery of your flowers.
All content appearing on the website, including photographs, text, and design elements, remain the intellectual property of Flower Delivery Isleworth or our licensed suppliers. No part may be reproduced, distributed, or used for commercial purposes without prior written consent.
We will not be held liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, adverse weather, civil unrest, strikes, or failure of suppliers, transport, or telecommunications.
These terms and all contracts to which they apply shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising out of or in connection with these terms, or your use of Flower Delivery Isleworth’s online service, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these terms be found invalid or unenforceable, it shall not affect the validity and enforceability of the remaining terms.
We reserve the right to update or alter these terms and conditions at any time. Changes will be effective upon their posting on our website. Customers are advised to review the terms on each order, as continued use of our website and Services after changes have been posted will constitute your acceptance of the revised terms.
If you have any questions about these terms and conditions, or require further assistance, you are encouraged to contact our customer service team via the website’s provided methods. Please retain a copy of these terms and your order details for your records.
These Terms and Conditions were last updated in June 2024 and apply to all flower delivery orders placed online by customers in Isleworth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Isleworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Isleworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
