Returns, Refunds & Complaints Policy

Our Commitment: Fresh Flowers Guaranteed in Isleworth

At Flower Delivery Isleworth, we take immense pride in bringing fresh, vibrant flowers to both households and businesses throughout Isleworth and the surrounding areas. As your trusted local florist, our promise is to deliver only the freshest arrangements, sourced and styled for maximum beauty and longevity. This Returns, Refunds & Complaints Policy sets out how we ensure your complete satisfaction with every order.

Damaged or Unsatisfactory Flowers Policy

All our flower arrangements are meticulously prepared and delivered with care. However, if your flowers arrive damaged or unsatisfactory in any way, please contact us immediately upon receipt. In order for us to address the issue quickly and efficiently, we ask that you provide a clear description of the issue and, if possible, a photo of the delivered arrangement.

Our policy covers damage that occurs during delivery to Isleworth, as well as any concerns where the quality does not reflect our fresh flowers guarantee. Your satisfaction is important to us, and we are here to make things right.

Freshness Guarantee Window

At Flower Delivery Isleworth, we guarantee that your flowers will remain fresh and beautiful for a minimum of 5 days from the time of delivery, provided they are cared for according to the included instructions. If your flowers wilt or fade significantly within this freshness window, and you have followed the care guidelines, please reach out as soon as possible. We will work with you to identify the cause and remedy the issue, standing by our fresh flowers guarantee for every Isleworth order.

Refunds and Replacements

If your order does not meet your expectations due to damage on arrival or lack of freshness within our 5-day guarantee, we offer two resolution options for your peace of mind:

• Refund: We will issue a full or partial refund to the original payment method, depending on the extent of the issue.
• Replacement: We can send a replacement bouquet or arrangement to you at no additional charge, ensuring you receive the quality and freshness you expect from us.

Simply let us know which option you prefer, and our team will respond swiftly to resolve your concern.

Complaints Procedure

Your feedback is invaluable in helping us improve our service for every Isleworth resident and business. If you are not completely satisfied—for any reason—please follow these steps:

1. Contact us as soon as possible with your order details and a description of your concern.
2. Provide any supporting evidence, such as photographs of the flowers, within 48 hours of delivery so we can assess the situation accurately.
3. Our customer care team will review your complaint thoroughly and provide a resolution within 2 business days, offering either a refund, replacement, or another suitable remedy based on your preference.

We are committed to providing a transparent, fair, and prompt complaints process for all our Isleworth customers.

Your Trusted Local Florist in Isleworth

Flower Delivery Isleworth is proud to serve our community, bringing fresh floral arrangements to homes and businesses with care, reliability, and a customer-first approach. When you choose us, you are supporting a local business dedicated to quality, trust, and your complete satisfaction. If you have any questions about our returns, refunds, or complaints policy, please get in touch—we are always here to help.